Privacy Policy
For convenience only. The approved English version controls where legally permitted. This translation has not been human-reviewed as a legally controlling document.
This Privacy Policy explains how Prime Surface Systems Inc. (“Prime Surface Systems Inc.,” “we,” “us”) collects, uses, and protects personal information when you use our website, Customer Estimator, Customer Portal, and related services. It is written for customers and website visitors in Canada. It is not legal advice. We may update this page as our practices or legal requirements change.
1. Who we are
Prime Surface Systems Inc. provides epoxy and concrete coating services across Toronto, the GTA, Barrie, St. Catharines, and Southern Ontario. Contact for privacy questions: info@primesurfacesystems.ca.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact details (name, email, phone, project address, city, province)
- Project details (measurements, surface condition, coating preferences, notes, photos you upload)
- Estimate, quote, invoice, payment, warranty, and maintenance records
- Account credentials and authentication data for Customer Portal access
- Communications (messages, callback requests, inspection or service requests)
- Technical data such as device type, browser, IP address, and basic usage logs needed to operate and secure the service
We do not ask you to provide banking credentials through this website. Payment processing, when used, is handled through approved payment providers.
3. How we use information
- Respond to quote requests and schedule consultations
- Prepare estimates, contracts, invoices, and project documentation
- Operate the Customer Portal and related project communication
- Provide warranty and maintenance support
- Improve service quality, safety, and customer support (including assistive AI tools with human review for material decisions)
- Meet legal, accounting, insurance, and security obligations
4. Sharing
We may share personal information with:
- Employees and authorized contractors who need it to perform the work
- Service providers who host, store, or process data on our behalf (for example hosting, email, document, or payment systems)
- Authorities when required by law
We do not sell personal information.
5. AI features
Some features may use assistive AI (for example floor-concern summaries or field guidance). AI outputs are informational and may require human review. They are not a warranty decision, engineering opinion, or substitute for an on-site inspection.
6. Retention and security
We retain project, estimate, invoice, warranty, and related records for as long as needed for the business purpose, warranty support, and legal retention requirements. We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure.
7. Your choices
Subject to applicable Canadian privacy law (including PIPEDA and applicable Ontario requirements), you may request access to or correction of your personal information, or ask questions about our practices, by emailing info@primesurfacesystems.ca. You may also unsubscribe from marketing messages where those options are offered. Transactional messages about your project may still be sent when necessary.
8. Cookies and similar technologies
Our site may use cookies or similar technologies that are needed for basic site function, language preference, session security, or analytics. You can control cookies through your browser settings.
9. Children
Our services are directed to adults and businesses arranging flooring work. We do not knowingly collect personal information from children for marketing purposes.
10. Changes
If we update this policy, we will revise the “Last updated” date on this page. Continued use of the website after changes means you have reviewed the updated policy.
11. Contact
Prime Surface Systems Inc.
Email: info@primesurfacesystems.ca
Service areas: Toronto · GTA · Barrie · St. Catharines · Southern Ontario
Phone: (647) 54-PRIME / (647) 547-7463
Contact page · Terms of Service